Dang, about five months since my last update. In my defense, I’ve been pretty busy. I got my first real career job as a help desk tech at a school district. It’s been about three months in this job so far and I think it’s going fairly well. I’m probably 90% up to speed now; I know most of what I need to know and the rest is relatively minor stuff. I felt a little bit of imposter syndrome in the first couple weeks because I’ve never been a tech support person in a professional setting before. Getting a ticket and just going there and clicking around on someone’s computer until the problem is solved and getting paid for it was kind of surreal. I’m used to it now. I think I could probably communicate a bit more confidence to the people I’m helping; I don’t want to say I can fix something immediately for sure until I see the problem, but “I’ll see what I can do” isn’t the best thing to say to someone who really needs their computer to work normally so they can do their job. I might have to see if I can come up with another way to under-promise and over-deliver. Or maybe I should just say “I’ll come over and fix it.”
A lot of IT people, or maybe even most, start out on the help desk. It’s a good learning experience, it’s usually not too difficult as long as the customers are nice, and someone has to do the job. The pay isn’t horrible, but it’s not great either. Help desk staff are definitely the lowest-paid employees under the IT umbrella. I don’t want to stay on the help desk forever (no one does) and help desk has nothing to do with my degree, which is in networking. I’d be much more interested in a network engineer or network admin type job, but I need some experience and probably a certification first.
I’m getting more experience by the day, I have a degree (just an associate’s, but that’s better than nothing), but I don’t have any certs yet. The classes I took in college align roughly with the Cisco Certified Network Associate (CCNA) cert. This is the entry-level networking cert, but combined with the degree and a modicum of professional and personal experience, I think getting this cert will open up the next tier of IT jobs, and thus salaries, to me. I’m planning on studying up this summer and hopefully taking the test by the fall. Afterwards, I’ll have to see what jobs are out there. I’m hoping for a 40-50% salary increase with my next jump.
Somewhat longer-term, in the next year or so I’d like to get at least one more cert. The Red Hat Certified System Administrator (for Linux) or the Windows Server Hybrid Administrator Associate (for Windows), or maybe even both. I’m more interested in Linux personally, but the Windows cert might open more jobs in my area. Maybe I’d wait to move jobs until I can get either of those, but it never hurts to throw applications out there.
Longer-term than that, my career goal for right now is to make $100,000 a year by the time I’m 40-years-old. I have 13.5 years to go. I think it’s probably attainable with some luck and hard (ish) work.
To this end, I’ve started getting some more stuff going on my server to practice for these things. One thing that seems to be pretty important for IT jobs is experience in Active Directory. At the help desk, there isn’t much need for techs to delve into AD for anything other than a password reset. Setting up users, groups and OUs isn’t really under the purview of the help desk; it’s a systems administrator’s job to do all that. To help me get some experience, I got a Windows Server domain controller going and joined a couple virtual machines to it. I’m practicing things like deploying software, creating network shares, using Group Policy settings, and I’m getting a bit of experience with PowerShell. That last one is pretty important for a good sys admin. Windows doesn’t have any built-in bulk import tools or tools for regularly updating user groups, so it has to be done with PowerShell scripts. So far I’m mostly copy-pasting, but I’ll probably check out a Udemy class sometime to learn more.
So that’s basically it. Mostly job stuff these days. I’m going to try to post here once in a while to record what I’m doing. It might make me look like a great candidate for a new job some day.